We don’t do very much testing with Office 2003 any more.
We plan to stop supporting Office 2003 quite soon – not in 3.3 (next release) but perhaps in v4: there are just too many big differences between 2003 and 2007+, and we’re finding a bunch more now that we’re testing eaDocX 3.3 with Office 2013.
Sorry for the bad news, but there’s only so many different release we can sensibly support, and our recent survey of eaDocX users suggested only a small minority are still stuck on 2003.
Despite this, I’ll pass-on the request for the eaXL team to have a look at this, and see if there’s a quick fix.
BTW: are you using all English-language versions of the OS and Excel ?
