Remote Mentoring must be purchased in advance, in a minimum quantity of 5 hours. This is to allow us to schedule people’s time effectively. Support hours are ‘called off’ the contract amount with a minimum time of 30 minutes for a single call and 15 minute increments thereafter.
You’ll normally be assigned a named mentor, but we obviously can’t guarantee they are available whenever you need them.
Normal office hours are 0800 to 1800 GMT/BST, as we’re located in the UK. We can be available outside these hours by special arrangement, but don’t expect us to be at our best at 0300, however much you’re prepared to pay for it…
We’re happy to be sent material to read or review in advance of a call, and that will be part of your support time, so your mentor will tell you in advance how much time they will spend. Support is valid for 12 months – any time remaining unused at the end of 12 months is written off.
This service is only available in English.
The Small Print