Re: Crash when opening a saved document

[eadocX Support]

Can you open the document OK in Word (i.e. outside of eaDocX?).
eaDocX is very sensitive to corrupted documents, or at least, documents which Word suspects of being corrupted, because Word puts up lots of dialogs to warn the user when the doc is opened, and eaDocX gets confused.
So normally I would:
– make sure there are no hanging instances of winword.exe running (close them from Task Manager)
– open the document in Native Word, and make sure it has not errors
– then and only then open in eaDocX.
This usually works for me.