Hi
If you can’t see the “Customer Downloads” sub menu when you are logged in, it means that the website doesn’t know that you are a real customer! There’s an FAQ article ”I’m a customer. Where’s my eaDocX code download?” that explains how to fix that.
Please take a look and follow the instructions there.
(NB it doesn’t matter what name you see when you start eaDocX and check the licence information user details. That name is set as the name of the person who bought the key but is independent of your customer status for getting hold of updates/support etc. The ‘Master’ information for customer status is on your account in the website backend systems.)
Thanks
Jackie
