Empty menu after instalation

[Werner Schoenmaekers]

I installed EA10 trial and EADocx trial.
In my project browser I can use EAdocX, I can see the popup menu.
But when I go to Extensions->EaDocx in the main menu, it is empty. I need this to re open my documnent.
What went wrong?

[eadocX Support]

Has your machine had eaDocX versions before? Or older EA versions ? Or older Office versions?
Is eaDocX in the list of Extensions ?

[Werner Schoenmaekers]

Has your machine had eaDocX versions before: no
Or older EA versions: no, only EA v10
Or older Office versions: office 2010
Is eaDocX in the list of Extensions: Yes (& enabled)

It is strange that the popup menu in de project browser works, but not in the main menu.

[eadocX Support]

Can you switch on the eaDocX Trace, so that you can then send me any errors which are logged there ?

[Werner Schoenmaekers]

Hi,

GetMenuItems happens when I click eadocx from the extensions menu. Then I just get 1 white (empty) menu item.

Checking for licence features happens when I right click in the project browser on the EadocX popup menu.

eaDocX Trace Information
==========================

6/09/2013 17:35:52 – Trial version – using built-in key
6/09/2013 17:35:52 – Last sucessful call to PHServer was: 6/09/2013 10:32:57
6/09/2013 17:35:52 – Timout value is: 4320 mins
6/09/2013 17:35:52 – Don’t need to call PHServer- within valid time
6/09/2013 17:35:52 – Last sucessful call to PHServer was: 6/09/2013 10:32:57
6/09/2013 17:35:52 – Timout value is: 4320 mins
6/09/2013 17:35:52 – Don’t need to call PHServer- within valid time
6/09/2013 17:36:17 – eaDocX_Addin>> GetMenuItems
6/09/2013 17:36:21 – eaDocX_Addin>> GetMenuItems
6/09/2013 17:36:34 – Checking for licence features
6/09/2013 17:36:50 – Checking for licence features
6/09/2013 17:37:01 – Checking for licence features
6/09/2013 17:37:11 – eaDocX_Addin>> GetMenuItems

[Antonie]

Same here. I want to open a Word file and the only way to do this is the menu Extensions -> eaDocX. But since today it has no menu-items anymore.
Yesterdag it worked. Nothing changed in the configuration.

[Werner Schoenmaekers]

I uninstalled both EA10 and EADocX.
Then I reinstalled EA 9.3 and EaDocX 3.2.5.2

This solved my issue, I can see the menu now.
But I can’t use my EA10 !

[eadocX Support]

I think I may have found the problem.
I just added some new function to allow you to choose which Word document template to use when creating a new document, and this changes the menu options which are available on the ‘eaDocX’ main menu. This uses some environment variables on the machine, and it looks like there’s more which can go wrong than I thought. I’ve made it ‘safe’, so I think this should go away.
Fixed in (release to be added)

[eadocX Support]

Found it! fixed in 3.3.11.1, now available

[Werner Schoenmaekers]

Hi,

I downgraded my EA10 to EA9.3, uninstalled/reinstalled eadocx (trial – which I have used for 2 days), now I get this: “You will need to enter a eaDocX product key before you can use eaDocX”

[Werner Schoenmaekers]

I reinstalled the trial which I just downloaded and the trial works now.

[Tom]

Works fine!

[Author]

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