Incorrect ‘No More Floating Licences’ Message

[Sven Werner]

Update to this: the error is incorrectly reported as ‘no more licences’. In fact, it’s a communication error between client and the LSA, usually caused by network changes.
Best solution is to create a new LSA for the SAME machine as where eaDocX is installed. Remember, each LSA is IP-address specific, so you will need to go to the eaDocX website and create new LSAs.
Once this works OK, then create a new LSA on a network machine, is possible, one where you have Admin rights, and can control network and firewall settings.
Once this works, carry on looking at your network settings.

We have also seen many problems where the LSA is running on a Virtual Server: it’s a high-security application, designed to prevent fraud, and we think that the application doesn’t really understand VSs and throws strange errors. Sorry about this, but it’s out of our control. So, we recommend LSAs run on real servers.

Unfotunatly, we are also running into the same error. Our LSA is running on a physical server and we tried to recreate the LSA several times.

Are there any updates on how eaDocX users with floating licences should proceed in order to recover the eaDocX funtionality?

Thanks!
Sven

[eaDocX Web Support Team]

Hello Sven,

I’m really sorry that this problem has arisen. Unfortunately the LSA mechanism that we have implemented to manage eaDocX floating licences hasn’t kept up with the latest Windows security practices. This means that it defaults to not releasing licences correctly. We have been unable to resolve this issue, despite working with our current crypto software partner over many months to find a fix.

An alternative could be to re-engineer our whole floating licence mechanism to use a different approach, but this is not a trivial exercise, and it would be very disruptive for all our customers.

The good news is that these problems do not arise for eaDocX Standard (fixed) or Organisational licences.
So we are offering customers who have bought eaDocX floating licences, and who are affected by this issue, an equivalent number of replacement standard or organisational licences.

Please contact the sales team (at https://store.eadocx.com/contactus) to confirm the type of key that will work best for you and arrange your replacement.

Thank you for your understanding.

• This reply was modified 6 years, 9 months ago by eaDocX Web Support Team.

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