Unable to open Document as Word ‘busy”?

[James Towers]

I just tried to open an existing document and got this error message. There was no way to get out of it – Retry and Cancel just kept bringing it back. The only thing I was able to do was to kill the EA process.

This has happened before. Does anybody have any ideas what it is?

[Matthew Thomas]

Often, in two different organisation’s IT infrastructure, and with different versions of Word (first 2010, now 2013). It happens when you’ve already got Word open and awaiting a user response. There’s something about the way eaDocX communicates with the Word processes that’s not quite clean. Instead of killing the EA process, if you start the task manager and switch to the hidden Word window, that’ll normally allow you to continue.

[James Towers]

Unfortunately on the few and rare occasions this has happened to me I’ve tried that and discovered I haven’t got any other instances of word running. There are a few bugs in the latest version of word (which to their credit Microsoft are constantly fixing) so this may be one.

[Matthew Thomas]

Hi JTowers
Agree: I also experience it when Word isn’t open (Office 2013, EA build 1215 and eaDocX 3.7.3.0). It happens “reliably” in my case. It’s an irritation rather than an obstacle.
Cheers

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