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  • 19 January 2016 at 2:02 pm in reply to: Unable to open Document as Word ‘busy”? #8290
    Matthew Thomas
    Participant

    Hi JTowers
    Agree: I also experience it when Word isn’t open (Office 2013, EA build 1215 and eaDocX 3.7.3.0). It happens “reliably” in my case. It’s an irritation rather than an obstacle.
    Cheers

    4 January 2016 at 9:33 am in reply to: Unable to open Document as Word ‘busy”? #8288
    Matthew Thomas
    Participant

    Often, in two different organisation’s IT infrastructure, and with different versions of Word (first 2010, now 2013). It happens when you’ve already got Word open and awaiting a user response. There’s something about the way eaDocX communicates with the Word processes that’s not quite clean. Instead of killing the EA process, if you start the task manager and switch to the hidden Word window, that’ll normally allow you to continue.

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