Update to this: the error is incorrectly reported as ‘no more licences’. In fact, it’s a communication error between client and the LSA, usually caused by network changes.
Best solution is to create a new LSA for the SAME machine as where eaDocX is installed. Remember, each LSA is IP-address specific, so you will need to go to the eaDocX website and create new LSAs.
Once this works OK, then create a new LSA on a network machine, is possible, one where you have Admin rights, and can control network and firewall settings.
Once this works, carry on looking at your network settings.
We have also seen many problems where the LSA is running on a Virtual Server: it’s a high-security application, designed to prevent fraud, and we think that the application doesn’t really understand VSs and throws strange errors. Sorry about this, but it’s out of our control. So, we recommend LSAs run on real servers.
Unfotunatly, we are also running into the same error. Our LSA is running on a physical server and we tried to recreate the LSA several times.
Are there any updates on how eaDocX users with floating licences should proceed in order to recover the eaDocX funtionality?
Thanks!
Sven
