Failed to open document

29 September 2017 at 10:55 am #9022

Participant

Hi
I repaired Office but no change. I did a search for the dll and it is not present.
I noticed that Windows claims my Office Version is Microsoft Office 365 Pro Plus but the program is Word 2016. Does this have any bearing on the issue?

Bob
P.S. Why does the EADocX Installation Validation say both the low level and high level interfaces are OK and open a word doc but the real program cannot?

Compare licence prices

Choose the licence that’s right for you and your team

Prices

Download a free trial

Download eaTeamWorks today for several free for life features, plus no obligation, 30-day trials of all the products: eaDocX, ea Revision Manager, eaSheets, Model Expert and PortfolioManager. Discover for yourself why we sell the world’s best-selling Enterprise Architect extension.

Download