This error happens when eaDocX first opens-up the document you chose to be an auto-template.
The specific error conditions are either:
- Unable to open an instance of Word. This might be because you don’t have Word installed, or Word is not installed correctly.
- It can open Word, but the document does not have a valid eaDocX profile. Try re-creating the auto-template document, and try again
If you enable the eaDocx Trace (Specialize/eaDocX/Help/Enable trace) trace, then you should be able to see which error you have:
– if you see just ‘Opening: , then the probel is with Word
– if you see “Opening and then “Examining Document” then the error is with the Profile in the auto-template document.
If this error happens a lot, then you you may get a lot of invisible Word.exe instances, and eventually, Word will just give up, and you won’t get a valid Word instance even if everything starts to work OK. So remember to keep deleting the Word.exe instances using Task Manager.
