Incorrect ‘No More Floating Licences’ Message

[eaDocX Web Support Team]

Hello Sven,

I’m really sorry that this problem has arisen. Unfortunately the LSA mechanism that we have implemented to manage eaDocX floating licences hasn’t kept up with the latest Windows security practices. This means that it defaults to not releasing licences correctly. We have been unable to resolve this issue, despite working with our current crypto software partner over many months to find a fix.

An alternative could be to re-engineer our whole floating licence mechanism to use a different approach, but this is not a trivial exercise, and it would be very disruptive for all our customers.

The good news is that these problems do not arise for eaDocX Standard (fixed) or Organisational licences.
So we are offering customers who have bought eaDocX floating licences, and who are affected by this issue, an equivalent number of replacement standard or organisational licences.

Please contact the sales team (at https://store.eadocx.com/contactus) to confirm the type of key that will work best for you and arrange your replacement.

Thank you for your understanding.

• This reply was modified 7 years, 2 months ago by eaDocX Web Support Team.