How do I trouble shoot ” Application Error! Please contact administrator.”
Trying to set up Collaboration (1.4). I have the web server software seemingly correctly installed. I’ve generated the HTML document to the same web server. When I copy the link to notify reviewers, then get ” Application Error! Please contact administrator.”
There are lots of reasons why this might happen: Web server, ODBC, security, database…
For exactly this reason, we’ve tried to log everything that happens in the web server. So the place to look to find out more is in the logs files.
There are two, both in /Files/logs
1. logYYYY-MM-DD which is the general log, for all web server stuff
2. ODBCActivityLog, for finer detail on just the ODBC bits.
If you look in these logs, then you can see what happening. So far, we’ve always been able to figure out where the problem is using the information in the logs, even it it means Googling some stuff.
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